Frequently Asked Questions
Quick answers about our services, security and how we work. Can't find yours? Get in touch.
General
We manage the full fulfillment cycle for financial institutions and enterprises: order processing, procurement, quality control, secure packaging, dispatch coordination and nationwide delivery.
Banks, fintechs, insurance companies, corporates and retail brands that need dependable, auditable handling of goods such as cards, kits, marketing material, devices and merchandise.
We deliver nationwide through our courier partner network, covering major cities as well as smaller towns. International shipments can be arranged on request.
Security & Quality
Every order follows a documented chain of custody: verification checkpoints, restricted-access handling areas, tamper-evident packaging, sealed bag numbers and signed proof of delivery.
Customer data is accessed only by authorized staff, shared with couriers on a need-to-know basis, and stored under agreed retention rules. NDAs are signed as standard.
Incidents are logged immediately, investigated against the custody trail and reported to you with a resolution plan. Replacement and claims follow the terms in your service agreement.
Operations
Yes. We plan capacity with you in advance and scale staff, packaging stock and courier allocation for campaigns, launches and seasonal peaks.
Every consignment gets a tracking number, status updates at each stage and proof of delivery. Clients receive regular reports and can request custom dashboards.
Most clients are live within one to two weeks, depending on integration needs, volume and approval workflows.
Yes. We can source and assemble branded boxes, inserts, welcome kits and documentation to match your brand guidelines.
Still have questions?
Our team is happy to walk you through how we would handle your fulfillment.