How It Works
A clear, six-step process with a checkpoint and a record at every stage.
Our standard working process
Order Received
Your order or requisition is logged and acknowledged.
Verification
Details, approvals and addresses are checked.
Procurement
Items are sourced from approved suppliers.
Quality Check
Every unit is inspected against your spec.
Packaging
Secure, tamper-evident and branded if needed.
Courier Dispatch
Handed to couriers with live tracking.
What happens at each stage
Order Received
Your order or requisition is logged and acknowledged.
- Requests received via portal, email or file upload
- Acknowledgement sent with a reference number
- SLA clock starts
Verification
Details, approvals and addresses are checked.
- Recipient details and addresses validated
- Approvals checked against your authorization matrix
- Exceptions flagged to your team before work continues
Procurement
Items are sourced from approved suppliers.
- Stock checked first, then sourced from approved vendors
- Purchase orders raised and tracked
- Delivery to our facility logged on receipt
Quality Check
Every unit is inspected against your spec.
- Quantity, condition and specification checked
- Serial or batch numbers recorded
- Defective items quarantined and replaced
Packaging
Secure, tamper-evident and branded if needed.
- Secure, tamper-evident packaging applied
- Branded inserts and documents added where needed
- Seal numbers recorded against each parcel
Courier Dispatch
Handed to couriers with live tracking.
- Best courier assigned by route and priority
- Tracking shared with you and recipients
- Proof of delivery captured and reported
Onboarding in three steps
Most clients are live within one to two weeks.
Discovery call
We learn your volumes, item types, locations and approval workflow.
Proposal & SLA
You receive a tailored setup, pricing and service level agreement.
Go live
We run a pilot batch, review it together, then scale up.
Ready to optimize your fulfillment operations?
Partner with ZHB Ventures for secure, scalable and reliable fulfillment built around your organization.